Listening 15

Hi, Doc, are your hands clean?


Hand hygiene is the most powerful way of preventing the spread of bacteria and viruses in hospital.
And yet, compliance rates among North American healthcare workers can range from as high as 87% to as low as 30%. So would you feel comfortable asking your nurse or doctor to wash their hands?
Young: “Not really. Yeah, we hope they've already done that sanitizing job properly before seeing us”.
Lady: “Yes, it's very important because, you know, you're being touched in places where you're not usually touched!”
Woman: “It would probably maybe feel that I'm undermining them in a way so it’s, yeah, I’d think it's a difficult question to approach”.
To make this question easier, Sunnybrook has launched a new campaign called Clean Hands Matter. Patients are given information at the bedside about what hand hygiene measures to expect. And if they don't see it or aren't sure, patients are encouraged to ask, a message reinforced on posters and by buttons worn by staff.
Dr. Mary Vearncombe says the initiative has been piloted on three units and been very well received by both patients and staff.
"And indeed on all of the units, the hand hygiene compliance did go up several percentage points. Our patients have become and are becoming much more sophisticated about their health care”.
 As a physician, Dr. Jeremy Gilbert says he would never be offended by being asked about hand hygiene.
“I look at it as a relationship I have with patients, that I'm there for them, and this is one way that I'm there for them and, if I didn't wash my hands I'm actually doing them a disservice”.
Man: “I think it's a great idea. It lets you know that they are taking care of themselves and taking care of you. I wouldn't hesitate if I ever saw somebody not washing their hands”.
Because of this success, this initiative will soon be incorporated in all patient units at Sunnybrook, including the Holland Centre and St. John's rehab. With Sunnyview, I'm Monica Matys.



Fill in the gaps

Hand hygiene is the most powerful way of (1)……… the spread of bacteria and viruses in hospital. And yet, compliance rates among North American health care workers can range from as high as 87% to as low as 30%. So would you feel comfortable asking your nurse or doctor to wash their hands?

Young man: “Not really. We would hope they´ve already done that sanitizing (2)……… properly before seeing us.”

Lady: “Yes, it´s very important because you´re being touched in places where you´re not usually touched!”
Woman: “It would probably feel that I´m undermining them in a way so I think it´s a difficult question to broach”.
To make this question easier, Sunnybrook has (3)………. a new campaign called Clean
Hands Matter. Patients are given information at the bedside about what hand hygiene
measures to expect. And if they don´t see it or aren´t sure, patients are encouraged to
ask, a (4)………… reinforced on posters and by buttons wore by staff.

Dr. Mary Vearncombe says the initiative has been piloted on three units and been very well received by both patients and staff. “And indeed on all of the units, the hand hygiene compliance did go up several (5)……….. points. Our patients have become and are becoming much more sophisticated about their health care”.

As a physician, Dr. Jeremy Gilbert says he would never be offended by being asked about hand hygiene. “I look at it as a (6)……… I have with patients, that I´m there for them. And this is one way I´m there for them and if I didn´t wash my hands I´m actually doing a disservice”.

Man: “I think it´s a great idea. It lets you know they are taking care of (7)……… and taking care of you. I wouldn´t hesitate if I ever saw somebody not washing their hands.”

Because of this success, this (8)……… will soon be incorporated in all patient units in
Sunnybrook, including the Holland Centre and St. John´s rehab. With Sunnyview, I´m
Monica Matys.

GAPS:
1-    Preventing
2-    Job
3-    Launched
4-    Message
5-    Percentage
6-    Relationship
7-    Themselves
8-    Initiative

2. Choose the right option.

1. A synonym for “compliance” would be…
a) Obedience to
b) accordance with
c) conformity to
d) a, b and c are all correct

2. An antonym/opposite for “undermine” something would be…
a) enhance
b) improve
c) a and b are correct
d) weaken

3. When you broach something…
a) you avoid it.
b) begin talking about a subject that is difficult to discuss, especially because it is embarrassing or because people disagree about.
c) listen carefully.
d) agree with someone.

4. If you “hesitate to do something”, you…
a) you are worried about doing something, especially because you are not sure that it is right or appropriate.
b) you are certain of doing something.
c) you think about something again, especially because you might want to change a previous decision or opinion.
d) you say that something is not true




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